At William Alexander Group Ltd, we are committed to providing top-quality logs and ensuring our customers are satisfied with every purchase.

However, we understand that sometimes cancellations or refunds may be necessary. Please review the details of our refund policy below.

Refund Eligibility

– Full Refunds: You are eligible for a full refund if you cancel your order before 9:00 AM on the day of delivery

– Late Cancellations: Cancellations made after 9:00 AM on the day of delivery will be evaluated at our sole discretion. In these cases, we reserve the right to either approve or deny the refund request based on the circumstances.

How to Request a Refund

To request a refund, please contact us as soon as possible. You can reach our team by email at info@williamalexanderlogs.com. Be sure to include the following details:

– Your order number

– Your reason for cancellation

Refund Processing

– Once approved, refunds will be processed within **7-10 business days**.

– All refunds will be credited to the original payment method used for your purchase.

Non-Refundable Items

We do not offer refunds for:

– Logs that have already been delivered

– Orders cancelled after delivery

Note: This refund policy applies to orders placed directly through William Alexander Group Ltd. We reserve the right to amend or update this policy at any time, without prior notice. For any questions regarding our refund policy, please email us at info@williamalexanderlogs.com

William Alexander Group Ltd. Ashcombe Court, Woolsack Way, Godalming, Surrey, United Kingdom, GU7 1LQ

Company Number: 10525388